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Shipping Policy
Last updated: 27 July 2026
This website is operated by Vascend, trading as Equanimity Essence. Equanimity Essence ships a range of products that may be made to order, fulfilled through third-party partners, or dispatched from locally held stock. This policy explains how shipping works across these fulfilment methods.
This policy applies to purchases made directly through equanimityessence.com unless otherwise stated.
Shipping Availability
We ship internationally where available. However, not all products can be delivered to every destination. Shipping availability depends on the product, supplier, destination, carrier availability, and applicable regulations.
Any delivery limitations will be displayed on the product page or at checkout where possible. Shipping availability may vary between items within the same order.
Shipping Rates and Free Shipping
Shipping costs are calculated automatically at checkout based on your delivery address, the products ordered, the fulfilment method, and the available shipping services.
Many products qualify for free standard shipping, while others may require a shipping contribution depending on the product, supplier, destination, or order value.
To help reduce shipping costs for our customers, Equanimity Essence offers progressive free shipping thresholds across eligible products. Depending on the item, free standard shipping may become available on qualifying orders from:
- US$99
- US$149
- US$199
- US$249
- US$299
The applicable threshold is determined by the product and its fulfilment requirements and is automatically applied at checkout.
Where available, customers may also choose expedited shipping for an additional charge. Available shipping methods and pricing are displayed during checkout.
Free shipping eligibility is calculated after discounts and promotional codes have been applied.
Processing Time
Orders placed through equanimityessence.com are typically processed within 1 to 3 business days.
Some products are made to order or fulfilled by specialist suppliers and may require additional production or preparation time before dispatch. Where applicable, this additional time is included in the estimated delivery timeframe.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Delivery Timeframes
Delivery times vary depending on the product, destination, fulfilment partner, and shipping service selected.
Estimated delivery dates are provided as guidance only and may be affected by factors outside our control, including customs processing, carrier delays, severe weather, public holidays, or peak shipping periods.
Order Tracking
Tracking information is provided whenever available.
Please allow up to 48 hours after dispatch for tracking information to become active. If tracking has not updated after a reasonable period, please contact us with your order number and we will gladly assist.
Split Shipments
If your order contains multiple products, they may be shipped separately from different fulfilment partners or warehouses.
Split shipments allow us to dispatch products as efficiently as possible and do not incur additional shipping charges beyond those shown at checkout.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by your local authorities.
Unless expressly stated otherwise, these charges are the responsibility of the customer and are not included in the product price or shipping cost.
Incorrect Delivery Address
Please ensure your delivery address is accurate before completing your order.
If an order is returned or cannot be delivered because of an incorrect or incomplete address provided by the customer, any additional shipping costs required for redelivery are the customer's responsibility.
Equanimity Essence is not responsible for delays or losses resulting from incorrect delivery information.
Purchases via Third-Party Marketplaces
Orders placed through third-party marketplaces, including eBay, Amazon, or Temu, are governed by the shipping, tracking, and customer service policies of the relevant marketplace.
Where marketplace policies differ from this Shipping Policy, the marketplace's policies will prevail.
Delivery Delays
Although we work closely with our fulfilment partners and carriers, delays caused by customs authorities, transport providers, severe weather, supplier disruptions, or other circumstances beyond our reasonable control may occasionally occur.
Such delays do not automatically entitle customers to a refund. If your shipment appears significantly delayed, please contact us and we will do our best to assist.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Email: support@equanimityessence.com
Vascend
Trading as Equanimity Essence
Parcel Locker 10078 38355
2 Sentry Drive
Stanhope Gardens NSW 2768
Australia
We aim to respond within 1 to 2 business days.